Freelancing services by Laraine Rabago
Quality means doing it right when no one is looking
Resume
Professional Summary
I am a driven, highly motivated, self-starter with a creative side and is resourceful and flexible as a professional. I enjoy learning new skills and can adapt to changing priorities while maintaining a positive attitude and strong work ethic. I take pride in getting my work done efficiently and on time.
Email Support Live Chat Support Salesforce Data Entry Gorgias SEO
Canva Social Media Management Web Research Customer Service
Google Sheets MS Office
Skills
Virtual Assistant
Ultimate Human Foundation (Upwork)
Jan 25, 2020 - Present
Delivered and completed a list of tasks each day/week such as
Research, Administrative Tasks, Urgent support, Data Entry and
Ad hoc duties.
Data Analyst
Ultimate Human Foundation (Upwork)
Jan 16, 2020 - Jan 25, 2020
Delivered and completed a list of tasks each day/week such as
Research, converting PDF to Excel and transferring data to
Google Sheets.
Customer Loyalty Specialist
Balsam Hill US (Upwork)
Sept 29, 2019 - January 17, 2020
- Subject Matter Expert.
- Delivered excellent and delightful customer service through email and live chat support across different brands by meeting various Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
- Communicated with various colleagues and managers to ensure customer issues are resolved appropriately.
- Understand company policies and procedures and know when to escalate and de-escalate customer service-related issues.
- Ensured that all cases are updated in the back-end system in an accurate and timely manner as required.
- Deliver tasks and projects as assigned.
- Communicated and attended meetings via Zoom and Sococo
Customer Loyalty Specialist
Balsam Hill International (Upwork)
Oct 1, 2018 - January 3, 2019
- Delivered excellent and delightful customer service through email and live chat support across different brands by meeting various Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
- Communicated with various colleagues and managers to ensure customer issues are resolved appropriately.
- Understand company policies and procedures and know when to escalate and de-escalate customer service-related issues.
- Ensured that all cases are updated in the back-end system in an accurate and timely manner as required.
- Deliver tasks and projects as assigned.
- Communicated and attended meetings via Zoom and Sococo
Administrative Assistant
Progressive Ballet Technique (Upwork)
June 14, 2018 - November 20, 2018
- Prepared and monitored invoices.
- Transferred customers' data across to a new system.
- Contributed to team effort by accomplishing related results in a timely manner.
-Handled sensitive information in a confidential manner.
Work Experience
Work Experience
2002-2007
De La Salle University - Health Sciences Campus
Bachelor of Science in Physical Therapy
1992-2002
St. Paul College of Paranaque
Grade school - High School
Education
Interests
Layout and Photo Editing - Arts & Crafts - Creatives - Video Games - Movies, TV series and Anime